Enzolibrary - Site Policies

Introduction

Welcome to Enzolibrary Marketplace! We are thrilled to offer a versatile platform for buyers and sellers across various industries to connect and conduct business. These Terms of Service outline the rules and guidelines for using Enzolibrary Marketplace.

Acceptance of Terms

By accessing or using Enzolibrary Marketplace, you confirm that you have read, understood, and agree to be bound by these terms. If you are using our platform on behalf of an organization, you represent that you have the authority to accept these terms on behalf of that organization.

Description of Services

Enzolibrary Marketplace provides a digital space where sellers can list products and services, and buyers can explore, inquire about, and purchase these offerings. Our platform supports features like messaging, inquiries, and appointment scheduling to facilitate smooth interactions.

User Account and Registration

Account Creation: To access certain features of Enzolibrary Marketplace, users must register and create an account.
Accurate Information: Users agree to provide truthful, accurate, and up-to-date information during registration and to maintain the accuracy of this information.
Account Security: Users are responsible for keeping their account information confidential and are accountable for all activities conducted through their accounts.

User Responsibilities and Conduct

Lawful Use: Users must use Enzolibrary Marketplace solely for lawful purposes and in a manner that does not infringe upon the rights or restrict the usage of others.
Content Integrity: User-generated content should be accurate, non-misleading, and free from illegal, offensive, or objectionable material.

Transactions on Enzolibrary Marketplace

Role of Enzolibrary: Our platform facilitates transactions between buyers and sellers but does not become a party to these agreements.
User Responsibility: Buyers and sellers are solely responsible for all aspects of their transactions, including product quality, safety, legality, and delivery.
Accuracy Disclaimer: Enzolibrary Marketplace does not guarantee the accuracy of listings or the ability of sellers to sell items or buyers to pay for them.

Intellectual Property

All content on Enzolibrary Marketplace, excluding user-generated content, is owned by or licensed to Enzolibrary Marketplace and is protected by applicable intellectual property laws.

Limitation of Liability

Platform Role: Enzolibrary Marketplace is a platform provider and is not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use or inability to use our services.
Transaction Disclaimer: Enzolibrary Marketplace is not involved in actual transactions between buyers and sellers and thus has no control over the quality, safety, or legality of items listed.

Dispute Resolution

Users agree to resolve disputes through final and binding arbitration, except for disputes relating to intellectual property rights. Arbitration will be conducted in Bangalore, Karnataka, in accordance with the Indian Arbitration Act.

Modifications to Terms

Enzolibrary Marketplace reserves the right to modify these terms at any time. Changes will be effective immediately upon posting. By continuing to use the platform, you agree to be bound by the updated terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Termination

Enzolibrary Marketplace reserves the right to terminate your access to our services, in whole or in part, at any time, with or without cause, and with or without notice, effective immediately.

Miscellaneous

Severability: If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Waiver: Failure to enforce any provision of these Terms of Service will not constitute a waiver of that or any other provision.

Contact Information

For any questions regarding these Terms of Service, please contact us at support@enzolibrary.com.

We are committed to providing a safe and efficient marketplace for all our users. By adhering to these Terms of Service, you help us maintain a trustworthy environment for everyone.

Introduction

At Enzolibrary Marketplace, protecting your privacy is our top priority. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with our platform.

Information Collection

Personal Information

We gather personal information that you provide during account registration, including your name, email address, contact details, and payment information.

Business Information

For account verification and security purposes, we collect business information such as GST details and valid identification (e.g., government-issued ID).

Usage and Log Data

We collect data on how you access and use our platform, including your IP address, browser type, device information, and interaction patterns.

Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to enhance your experience and track activities on our website.

Use of Information

The information we collect is used for the following purposes:

Service Provision and Maintenance: Ensuring our services are delivered efficiently and function correctly.
Account Management: Verifying your identity and managing your account.
Customer Support: Providing assistance and addressing your queries.
Platform Improvement: Analyzing data to enhance and develop our services.
Usage Monitoring: Keeping track of platform usage to maintain security and operational integrity.
Marketing and Communications: Sending you updates, promotional offers, and information about our services, unless you opt out.

Sharing and Disclosure of Information

With Service Providers

We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or providing services to you.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Affiliates and Partners

We may share your information with affiliates and business partners to offer you relevant products, services, or promotions. Our affiliates are required to honor this Privacy Policy.

Public Interactions

Information you share in public areas or with other users may be viewed by all users and could be publicly distributed.

Data Security

We implement robust security measures to protect your personal information. However, no online transmission method is completely secure, and we cannot guarantee absolute security.

Data Retention

Your personal information is retained only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

Your Rights

Access and Update

You have the right to access and update your personal information at any time.

Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in these communications.

Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw it at any time.

Children's Privacy

Enzolibrary Marketplace is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will notify you of significant changes. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

For any questions or concerns about this Privacy Policy, please contact us at support@enzolibrary.com.

By following this Privacy Policy, we aim to ensure a secure and transparent environment for all users of Enzolibrary Marketplace.

Business Address: -

47/36B, SALAVANPET, THIRUPUR KUMARAN STREET, THIRUVALLUVAR NAGAR. TAMILNADU, VELLORE - 632001.

Ban Policy

Policy on Buyer and Seller Bans

Overview

At Enzolibrary Marketplace, we are dedicated to maintaining a trustworthy and secure environment for all our users. This document outlines our policies regarding the banning of buyers and sellers from our platform due to specific actions or behaviors.

Behaviors Resulting in a Ban

The following actions or behaviors by buyers or sellers will result in a ban from Enzolibrary Marketplace:

Spamming: Continuously sending unsolicited or irrelevant messages or content.
Providing Misleading Information: Offering false, inaccurate, or deceptive information in listings or communications.
Failure to Fulfill Orders: Not delivering products or services as described in the listing or as agreed upon.
Engaging in Fraudulent Activities: Participating in any form of fraud, such as using stolen credit cards, fake transactions, or other deceitful practices.
Unfair Practices: Manipulating transactions or interactions for unfair advantage or gain.

Types of Bans

Depending on the severity and frequency of the violation, Enzolibrary Marketplace reserves the right to impose the following types of bans:

Permanent Ban: A permanent ban prohibits the user from using Enzolibrary Marketplace services indefinitely.
Temporary Ban: In cases of less severe violations, a temporary ban may be imposed, preventing the user from accessing the platform for a specified period.

Process for Appeals

Users who believe they have been banned by mistake or unjustly have the opportunity to appeal the decision. The appeal process is as follows:

Submit an Appeal: The banned user must provide relevant evidence or information supporting their case, clearly explaining why the ban should be overturned.
Time Frame: Appeals must be submitted to Enzolibrary Marketplace’s support team within 14 days from the date of the ban notification.
Review Process: The appeal review process will include a thorough examination of the provided evidence, the user's history, and the circumstances leading to the ban.
Final Decision: The decision made by Enzolibrary Marketplace after reviewing an appeal will be final and binding.

Contact Information for Appeals

Banned users can contact our support team for appeals at support@enzolibrary.com.

Changes to Ban Policies

Enzolibrary Marketplace reserves the right to modify these Ban Policies at any time. Changes will be effective immediately upon being posted on the platform. Users are encouraged to regularly review these policies to stay informed about any updates.

By adhering to these policies, we can ensure a fair, safe, and reliable marketplace for everyone.

Refund Policy

Introduction

At Enzolibrary Marketplace, we are dedicated to ensuring a positive experience for our users. This Refund Policy establishes the criteria and process for obtaining refunds, promoting transparency and fairness for both buyers and sellers.

Conditions for Refund Eligibility

Refunds are considered under the following conditions:

Transaction through Enzolibrary Marketplace: Only transactions completed on our platform are eligible.
Request Submission: Users must submit a detailed written request explaining the reason for the refund and how the product or service failed to meet the agreed terms or expectations.

Timeframe for Refund Requests

Submission Period: Refund requests must be submitted within 14 days from the date of the transaction.
Late Requests: Requests submitted after this 14-day period will not be considered.

Required Documentation

To process a refund, users must provide:

Identification: Valid identification (e.g., government-issued ID).
Transaction Evidence: Proof of purchase and any relevant communication or documentation.

This ensures the legitimacy of the request and helps prevent fraudulent claims.

Refund Processing

Approval Timeline: Refund requests will be reviewed within 10 business days of submission.
Processing Time: Once approved, refunds will be credited to the user’s original payment method within 3 business days.
Communication: Users will be notified via email about the status of their refund request.

Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

Outside Submission Period: Requests made after the 14-days period.
Resolved Disputes: Cases where the buyer and seller have independently resolved the issue.
Insufficient Documentation: Requests lacking required proof or documentation.
Coupon Code (Pre-Launch Party): The coupon code is valid for up to 3 months for GST users and 12 months for non-GST users. Due to this condition, we do not offer refunds.

User Responsibilities

Accurate Information: Users must provide accurate and complete information when requesting a refund.
Cooperation: Users should cooperate with any additional requests for information or clarification.

Limitations of Liability

Enzolibrary Marketplace’s Role: Our responsibility is limited to facilitating the refund process in accordance with this policy.
Exclusions: We are not liable for any indirect losses, damages, or inconveniences resulting from delayed or declined refunds due to inaccurate information or circumstances beyond our control.

Policy Amendments

Enzolibrary Marketplace reserves the right to amend this Refund Policy at any time. Changes will take effect immediately upon posting on the platform. Users are encouraged to review the policy regularly to stay informed of any updates.

Contact Information

For any questions or assistance regarding refunds, please contact our support team at support@enzolibrary.com.

By adhering to this policy, we aim to ensure a fair and transparent process that benefits all users of Enzolibrary Marketplace.